
Delivery, Returns & Refunds Policy
Please ensure you read and understand these terms before making a purchase. By completing your order, you agree to abide by these terms. If you have any further questions, please refer to our FAQ page.
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The terms 'Made to Order' and 'Bespoke' refer to items that have been customised, resized, or engraved with initials, letters, or images. All our products are considered made to order or bespoke and thus, all orders final and cannot be returned.
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Delivery Time
Made-to-order products have an estimated delivery time of 6-8 weeks, which may vary based on customisation.
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Shipping Information
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UK Orders: Shipped via Royal Mail Special Delivery or UPS, with tracking details provided.
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EU Orders: Delivered in 3-5 business days (excluding customs delays).
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USA Orders: Delivered in 3-5 business days (excluding customs delays).
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International Orders: Delivered in 7-10 business days (excluding customs delays).
For international orders, FedEx or UPS is used. Any customs duties or charges are the buyer’s responsibility, and the courier will contact you directly for payment.
We aim to create jewellery you'll love.
If you're not completely satisfied, please contact us directly at info@stapyltonsmith.com