Terms and Conditions and Repair Policy

We provide a Limited Lifetime Warranty on all our creations, so you can buy with confidence.

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What’s Covered?

This warranty applies only to the original purchaser, is non-transferable, and is valid for one year from the date of purchase. 

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It covers:
✔ Breakage or malfunction due to defects in material or craftsmanship, under normal wear.
✔ Repair or, at our discretion, replacement with the same or a comparable piece.

However, if the damage is not due to a defect (e.g., accidental damage or general wear and tear), repair costs will apply.

 

What Happens After One Year?

Beyond the one-year period, we are happy to assess and repair your jewellery, considering reasonable wear over time. A charge may apply if components or gemstones need replacing, and we will provide a quote before any work is carried out.

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What’s Not Covered?

✘ Damage due to neglect, misuse, abuse, loss, or theft.

✘ Stones not supplied by us, including repurposed heirloom stones.

✘ Alterarions or adjustments caused by third-party (this voids the warranty).
 

Jewellery Care

Proper care extends the life of your jewellery. Care instructions are provided at purchase and can be found here.

We also strongly recommend having your jewellery valued and insured. If any issues arise, you may be able to claim repair or replacement costs through your insurance provider.

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Need Help?

If you experience any issues with your jewellery, please reach out, we’re here to help.

Email us at info@stapyltonsmith.com